Terms and Conditions

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These terms of use (together with the documents referred to in it are, collectively, the “Terms of Use”) constitute the terms and conditions pursuant to which you may make use of this website (referred to herein as “our site”). Use of our site includes accessing, browsing, caching or the transmission of information.

Please read these Terms of Use carefully before you start to use our site, as these will apply to your use of our site.

By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them, and you warrant that you possess the legal authority to agree to these Terms of Use and use our site. If you do not agree to these Terms of Use or do not possess the appropriate legal authority, you must not use our site.

All information provided by you in connection with your use of our site shall be true and accurate and may be relied upon by us as such.


These Terms of Use refer to the following additional terms and conditions, which also apply to your use of our site and are incorporated into these Terms of Use:

  • Our Privacy, Cookie and Data Protection Policy, which sets out the terms upon which we process and use any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and use.
  • Our Reservations and Terms of Purchase, which apply to any products or services (such as accommodation, amenities, activities or experiences) you purchase through our site.
  • Our Social Media Terms, which set out the terms on which we request permission to use any material you post about us on social media sites (including, without limitation, Facebook and Instagram) in connection with our business.

Where you access our site using the log in functionality of a social media service provider (Facebook login, for example) any applicable terms of that provider (such as privacy and cookie policies) will apply as well. These terms may influence your experience of our site. For instance, your Facebook privacy settings will influence the extent to which we can tailor your experience of our site. See the applicable social media service provider’s website for all such applicable terms.


Our site is operated by Investment Property Experts, LLC (“we” or “us”) a limited company registered in the United States of America:

Investment Property Experts
2048 North 44th Street Suite 100D
Phoenix, AZ 85008
Phone: 602.254.6244
Fax: 1.888.300.3811


We may revise these Terms of Use at any time by amending this page. Please check this page from time to time to take notice of any changes we may have made, as they are binding on you without any additional notification from us.


Our site is made available free of charge. However, if you access our site through a mobile device, your mobile service provider may apply additional charges. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to access our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and that they comply with them.


You agree not to use our site or transmit any information or communications to or through our site in a manner that violates any domestic or international law or is (or is intended to be) fraudulent or abusive. All information or communications transmitted to or through our site must not: contain any defamatory, libelous or obscene material, as determined by us; infringe upon the rights of any third party; or contain or otherwise constitute junk mail, spam, solicitations (commercial or non-commercial) or bulk communications of any kind.


If you register or are registered with our site and are provided with a user name, identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party.
We have the right to disable any user name, identification code or password, whether chosen by you or allocated by us, at any time and without liability, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use or applicable law.
If you know or suspect that anyone other than you has obtained your user security information, you must promptly notify us.


The following are the additional terms and conditions under which you reserve a room and/or purchase a product or service through our site or one of our other digital channels, such as our online booking engine

By completing any such reservation or purchase, you expressly agree to be bound by these Purchase Terms, which are incorporated within and form a part of the Terms of Use.

We reserve the right to amend these Purchase Terms at any time and you should therefore check them each time you make a reservation or purchase a product or service.

The Purchase Terms applying to your reservation or purchase will be those in place on the date that you make your reservation or purchase.

Additional terms and conditions may apply depending on the products and/or services being purchased. Those additional terms and conditions will be made available to you at the time of booking or purchase


You must be at least 18 years old, or the minimum age to enter into a contract as required by applicable law (if older than 18), in order to make a reservation or complete a purchase through our site or any other booking channel. You may make reservations or purchases through our site or App as the holder of a registered My Millennium account or as a guest user. One-click purchasing is available only to registered members. For the avoidance of doubt, any persons aged 17 years or younger must be accompanied by a parent or guardian for the duration of their stay in one of our hotels.


To reserve your room please follow the instructions on our site. You may need to provide your credit or debit card, or PayPal details to secure your reservation or complete your purchase and we may use a third-party provider to process payments.

Please check that the details of your reservation or purchase are complete and accurate before you confirm. We will not be liable for any delay or non-performance if you provide us with incorrect information.

All rooms, products and services offered are subject to availability at the time of booking or purchase. We will confirm our acceptance of your reservation or purchase by sending you an e-mail to the e-mail address that you provide during the reservation or purchase. The contract between us for the reservation of your room and/or the purchase of any products or services will be formed only when you receive this e-mail confirmation and/or voucher.

Aside from you as the individual making the booking or purchase, no other person shall have any rights to enforce any of these Purchase Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

You and the members of your group must not resell or transfer your reservation or any products or services purchased through our site, nor shall you or the members of your group advertise, market or otherwise offer for sale any rooms or other products or services purchased from us. We will not honor any reservations or purchases made in this way and we do not accept any liability for refusing such reservations or purchases.


Up to two children and/or infants can stay for free when sharing a room with two adults and using existing bedding.


A reservation of five rooms or more is usually considered a group booking and cannot be made through our site or App. If you wish to make a group booking, please call or email. We reserve the right to terminate a reservation of five or more rooms, either through a single transaction or multiple transactions, which we determine was made through our site or App in a fraudulent manner or in such a manner so as to avoid the group booking requirement.


We adopt dynamic pricing and the price of our rooms, products and services fluctuates based on demand and other factors. Before confirming a reservation or purchase, we will provide you with a total price for the requested number of rooms and nights, together with the charges for any additional products or services you may have added. Depending on the room rate selected, payment may be due at the time the reservation is made through our site, or at a later date, such as upon check-in.

The price you pay is the price quoted to you at the time you make your reservation or purchase, except that if Value Added Taxes or other government taxes or surcharges are included within the price and change between the date of your reservation or purchase and the date of your stay, we will adjust the rate that you pay unless you have already paid for the reservation, product or service in full before the change takes effect.

The prices quoted do not include international or domestic air transportation, passport or visa handling, travel insurance, airport and port taxes, gratuities or other similar charges unless otherwise stated.

You may pay using any one of the currencies supported by our site. The applicable exchange rates of the supported currencies shall be determined at our sole discretion, or by our payment processing provider, as the case may be. We shall not be liable for any exchange rate losses incurred by you as a result of any credit card or other transactions effected over our site or App.

If your card issuer is not located in the U.S.A. or Mexico, they might levy a foreign transaction, cross-border or similar fee when you use your card as the payment method. Please contact your issuing bank to see if such levy is applicable to your payment. We shall not liable for any such fees you may incur.


While we endeavor to keep the pricing up-to-date with periodic checks of the other websites throughout each day, the pricing on the comparable sites and as such the comparable pricing on our site may not match the actual ‘live’ pricing on the comparable sites. Real time pricing displayed on such other websites would need to be confirmed through those sites directly.


Your right to cancel Prior to confirming a reservation or purchase, you will be informed about the cancellation and refund policy applicable to such reservation or purchase and that policy shall apply as if incorporated into these Purchase Terms.

Depending on the room rate selected, some reservations may be cancelled without charge up to a specified time on the day before the arrival date. If you cancel your reservation before such time, receive confirmation of such cancellation by e-mail, and have paid for the room in advance by credit or debit card or PayPal, a full refund will be processed to the same credit or debit card, or PayPal account. However, if you cancel the reservation after such time, then you will be charged a cancellation charge equivalent to one night’s accommodation per room booked. Please retain any cancellation confirmations as proof of the cancellation.

If you decide to shorten your stay at a property, you must inform us or the hotel by 12 noon local hotel time on the day you wish to check out. Otherwise, you will be charged a cancellation charge equivalent to one night’s accommodation per room booked and for any meals and other extras booked for the following day.

Other reservations, particularly where discounted room rates have been provided, cannot be cancelled or amended, in which event you will not be entitled to receive a refund of the room charges and any meals or other extras booked as part of such reservations. You may wish to take out travel insurance to cover any potential losses associated with cancellation or modification of such reservations.

You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.


We may cancel your reservation at any time with immediate effect by giving you written notice (which includes e-mail) if you do not pay us when you are required to do so or you breach the contract between us in any other material way. If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.

We may also cancel your reservation if an event outside of our control (including industrial action, acts of terrorism, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In such event we will contact you to let you know as soon as possible and if you have already paid for your room, we will refund your payment to you, or if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. Such limitation of liability does not affect your statutory rights.


It is your sole responsibility to obtain a valid visa/passport (when required) and comply with any applicable immigration laws for your entry and stay at your destination. Please ensure you have a valid passport for the duration of your trip. Guests may be asked to complete a registration form and provide proof of identity and nationality upon check-in. Unless otherwise agreed by the hotel, the customer who made the reservation through our site or App must be present to check-in.

Check-in and check-out times will be notified to you as part of your reservation. Failure to leave your room by the stated check-out time may result in a late check-out charge.


If you or any member or invitee of your group causes damage to the hotel, injures other guests or their property, or otherwise breaches any of these Purchase Terms, we reserve the right to:

  • Cancel your reservation with immediate effect and (if appropriate) eject you from the hotel;
  • Retain all sums paid by you and/or charge you the full amount of your reservation; and/or
  • Refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.We will not be liable for any refund or compensation in such circumstances.

If you are a non-business customer you have certain rights under consumer protection legislation and nothing in these Purchase Terms is intended to affect those rights.


In addition to the provisions of the “LIMITATION OF OUR LIABILITY” section of the Terms of Use, where we are liable to you as a result of our breach of these Purchase Terms for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

Except as prohibited by applicable law or as set out in the “LIMITATION OF OUR LIABILITY” section, our maximum liability to you, whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation and purchase, if applicable, unless the Hotel Proprietors Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.


Please ensure you provide correct names, titles and initials of any travelers/guests (as necessary) when purchasing through our site. We will endeavor to process a name change request, but will not be responsible for your errors or omissions.

If you have any questions about your room reservation, believe there is a mistake with your reservation or would like to change a reservation, to the extent permitted, then please contact us by:

  • completing this online form; or
  • calling one of our reservations numbers, which can be found here.BILLING INQUIRIES

If you have any questions about a charge or refund or believe there is a mistake with charge or refund, then please contact us by completing this online form.


Where you feel that we have not responded adequately to your inquiry, or otherwise wish to raise a dispute with us, you can contact us at disputes@esmeraldaluxuryresort.com and we will endeavor to resolve the matter promptly.


We strongly recommend you purchase comprehensive travel insurance prior to departure. We are not responsible for cancellations due to flight delays; weather related delays or any other delays in your personal itinerary.


When you post and/or tag any social media content (including, without limitation, photos, text, graphics, audio, video, location information, comments or any other materials) on social media sites (such as Instagram or Facebook) (“Social Content”), we may request your permission to use this Social Content in connection with our business. Such use may be in conjunction with our website, electronic media and/or print material.

By accepting our request, you give us and our affiliated companies (including our direct and indirect parents and subsidiaries), and its or their respective agents, licenses, sub-licenses, contractors and assigns (collectively, “Authorized Entities”) a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sub-licensable right to use the Social Content in any form and lawful manner for any commercial purposes including (without limitation) online and offline marketing activities.

By consenting to our request to use your Social Content, you agree to us publishing your name or username associated with that content, and using all or any of your Social Content.

You agree, represent and warrant that:

  • You own, or have obtained from third parties, all appropriate rights in your Social Content.
  • The Authorized Entities’ use of your Social Content will not violate the intellectual, proprietary or other rights of any third party, or any applicable law.
  • The Social Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, hateful, offensive or other unlawful.
  • You release the Authorized Entities from any liability relating to its use of your Social Content in accordance with these Social Media Terms.

If you have any questions regarding these Social Media Terms, please contact: marketing@esmeraldaluxuryresort.com


We (by ourselves or through our affiliates) are the owner, licensee or permitted user of the intellectual property rights in our site and of the content and material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of our site for commercial purposes without obtaining a license to do so from us or, as the case may be, our licensors.

You must not copy, display, modify, download, reproduce or transfer to a third party any of the content or materials on our site in any way without our prior written permission. However, unless otherwise stated on our site, you may print and/or download an extract of any page(s) from our site for your personal use provided you: do not modify the printed copies or extracts; do not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and ensure that our status (and that of any identified licensors or contributors) as the owners of content on our site is acknowledged. If you breach this provision, your right to use our site will cease immediately and you must, at our option, return or destroy any printed copies or downloaded extracts of our site.

The trademarks, trade names, logos, service marks and trade dress displayed on our site (collectively, the “Trademarks”) are registered and/or common law Trademarks of us, our affiliates and various third parties as the case may be.

Nothing contained on our site should be construed as granting to you or anyone else, by implication or otherwise, any license or right to use any of the Trademarks without our express written permission or the permission of such other party that may own the relevant Trademarks. In addition, you may not utilize framing techniques to frame any Trademarks, content or other proprietary information (including images and text) and you may not use any meta tags or other “hidden text” utilizing our Trademarks or other proprietary information.


The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

We may update our site or change the content on our site from time to time in our discretion. Although we make reasonable efforts to keep the information on our site current, we are under no obligation to do so. Accordingly, some of the content on our site may be out of date at any given time, and we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. We also do not guarantee that our site, or any content on it, will be free from errors or omissions.


Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by U.S. law.

To the extent permitted by law, we and our affiliated companies exclude all conditions, warranties, representations, guarantees or other terms which may apply to our site or any content on it, whether express or implied.

We and our affiliated companies will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: your use of, or inability to use, our site; the failure of our site; the interception of data transmitted to or from our site; or your use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We and and our affiliated companies will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or downloading of any content from it or any website linked to it.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any accommodation or other services to you.


Whenever you provide any comments or suggestions to us with regard to our site or our products or services we shall own all rights related to your comments or suggestions (including, without limitation, intellectual property rights and moral rights) and be entitled to use or implement your comments or suggestions without restriction for any purpose whatsoever, commercial or otherwise, without compensation or attribution to you.

Any content you upload to our site or information you post on our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content or information for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content uploaded or information posted by you constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content uploaded or information posted by you or any other user of our site. To the extent applicable, the views expressed by other users on our site do not represent our views or values.

We have the right to monitor, censor, edit, remove or prohibit the uploading of any content or posting of information if, in our opinion, such content or information does not comply with these Terms of Use or is otherwise inappropriate.


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology systems and software in order to access our site. You should use your own virus protection software.

You must not misuse our site by introducing viruses, trojans, worms, logic bombs or other material which is malicious, technologically harmful or otherwise interferes with or disrupts the proper functioning of our site. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence under applicable law. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


You agree not to create a hypertext link from any web site, whether such site is controlled by you or otherwise, to our site without our express written permission.


Where our site contains links to other sites and materials provided by third parties, these links and materials are provided for your information only.

We have no control over the contents of those sites or materials and we do not assume any responsibility for, or make any representation, warranty or guarantee regarding, such sites or materials or any products or services offered or purchased through, or information provided on, such third-party sites or materials. We will not be liable for any loss or damage that may arise from your use of them.


If you are a consumer, please note that these Terms of Use, their subject matter and formation (and any non-contractual disputes or claims), are governed by American law. You and we both agree to that the courts of U.S.A. will have non-exclusive jurisdiction.

If you are a business, these Terms of Use, their subject matter and formation (and any non-contractual disputes or claims) are governed by American law. We both agree to the exclusive jurisdiction of the courts of U.S.A.


You agree to indemnify us, our parents, subsidiaries and affiliates and our and their respective directors, officers, employees, agents and contractors against, hold them harmless from, and promptly reimburse them for, any and all payments of money (including, without limitation, fines, damages, legal fees, expenses and the like) by reason of any claim, demand, tax, penalty or judicial or administrative investigation or proceeding arising from or in relation to your breach of the Terms of Use or your violation of any law or the rights of a third party.

If we fail to act with respect to a breach by you or others, such failure does not waive our right to act with respect to subsequent or similar breaches.

These Terms of Use shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid in a particular jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Use, together with any documents referred to herein, constitute the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior oral and written agreements.


To contact us, please email info@esmeraldaluxuryresort.com

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